Microsoft customer feedback tool hijacked to send phishing emails

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Cyber ​​criminals are trying to trick Microsoft Dynamics 365 Customer Voice users by giving away their credentials with a devious new phishing campaign, experts warn.

A report from Avanan revealed that threat actors would send an email notification via Dynamics 365 Customer Voice, stating that the customer had left a voice message. Because the email itself looks a lot like an important customer voicemail and the link is legitimate, clicking it is “the natural step,” the researchers said.

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